Policy
Returns & refunds
How to request a return, what qualifies, and how refunds are processed.
Contact us
Email our support team with your order number and the reason for your return, within 14 days of delivery.
Get return approval
We'll confirm whether your item is eligible and send you a return address and any reference number needed.
Send the item back
Pack the unopened, unused product securely and ship it back using a trackable method.
We inspect the return
Once received, we check the item is unopened and in its original condition before approving the refund.
Refund issued
Approved refunds are issued to your original payment method within 5-7 business days.
Return window
Unopened items can be returned within 14 days of delivery.
Condition required
Products must be unopened, unused, and in original packaging with seals intact.
Refund method
Refunds are issued to the original payment method only — never as store credit unless requested.
Damaged or wrong items
Reported within 48 hours of delivery with photos, these are replaced or refunded at no cost to you.
Opened, used, or reconstituted products cannot be returned for safety and integrity reasons. This policy does not affect your statutory rights.