Frequently asked questions

Add products to your cart and check out directly on the site. You'll receive an order confirmation by email as soon as payment is confirmed.

Contact us as soon as possible after ordering. We can usually amend or cancel an order before it ships, but not once it has left our facility.

No, you can check out as a guest. Creating an account lets you track orders and reorder faster.

No minimum order applies. You can order a single vial or a full research batch.

Yes. Contact our team for bulk pricing and lead times on larger laboratory orders.

All peptides are independently tested to a minimum of 99% purity by HPLC. Full results are available on request.

Yes. Every production batch is tested by an independent laboratory before it is released for sale.

Each vial carries a batch number. Send us that number and we'll provide the matching certificate of analysis.

Most products are supplied as a lyophilised (freeze-dried) powder in a sealed vial, ready for reconstitution.

Yes, bacteriostatic water, sterile syringes, and alcohol swabs are available in our accessories category.

Unreconstituted vials should be stored in a refrigerator or freezer, away from light. See our full storage guidance in each product's description.

Lyophilised peptides are stable for extended periods when stored correctly. Specific shelf life is noted on each product page and the certificate of analysis.

Orders placed before 2pm are shipped the same day. All other orders ship the following business day.

Yes, we ship worldwide with tracked, temperature-aware packaging where needed.

You'll receive a tracking link by email once your order ships. You can also check status from your account.

Yes. All shipments use plain, unbranded outer packaging with no reference to the contents.

Contact us with your order number as soon as you notice an issue. We'll investigate with the carrier and arrange a replacement or refund where appropriate.

This depends on the carrier and destination country. Contact us before ordering if you're unsure.

We accept major credit and debit cards and other checkout options shown at payment. All transactions are encrypted and processed securely.

Yes. Payments are processed by our secure payment provider; we never store your full card details on our servers.

Yes, an invoice is emailed automatically with every order and is also available from your account.

Displayed prices include applicable taxes for most regions; any additional import duties are the buyer's responsibility.

Unopened products in original packaging can be returned within the window stated in our Returns & Refunds policy.

Approved refunds are processed within a few business days and typically appear on your statement shortly after.

Contact us immediately with photos of what you received. We'll correct the order at no extra cost.

Use the 'forgot password' link on the login page to receive a reset link by email.

Your data is handled according to our Privacy Policy and is never sold to third parties.

No. All products are sold strictly for in vitro laboratory research and are not intended for human or veterinary use.

Yes, purchasers must be 18 or over and confirm they are a qualified researcher or authorised buyer at checkout.